Refund and Shipping Policy

FOR ORDERS WITH INCORRECT OR INCOMPLETE ADDRESSES: We cannot offer a refund for an order that was unable to be delivered if you did not provide us with your full address (including apartment number if applicable).

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a return.

If you're not 100% satisfied with your purchase, please contact us at info@glowerly.com to request a refund. 

To start a refund, you can contact us at info@glowerly.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

   

Shipping Concerns

We offer partial and full refund for customers who are unable to wait for delivery due to elongated shipping times. If you believe your order is eligible for this please don't hesitate to contact info@glowerly.com.

 

Shipping: At Glowerly, we take immense pride in our unwavering efficiency and unwavering dedication. Our primary goal is to ensure swift delivery of your items, striving to process orders promptly within 24 to 48 hours, excluding weekends and holidays. Presently, our estimated delivery timeframe ranges from 5-10 business days, allowing you to enjoy your purchases in a timely manner.

Returns: At Glowerly, we gladly offer a flexible return policy to ensure your utmost satisfaction. You have a generous window of 30 days to initiate a return or request a refund. We understand that customers may wish to test the product before making a decision, however please note that we are unable to accept bottles that have been used beyond this period or outside of our 30-day policy. In such cases, the items will be returned to you.